Portfolio
Professional
Revitalized the software development lifecycle at KnitWell Group with AI-driven workflows, meaningfully scaling engineering capacity and velocity without proportional headcount growth.
Deployed AI-driven Contact Center solutions at KnitWell Group that measurably reduced Average Handle Time and unit costs, directly contributing to improved EBITDA and operating margins.
Led 2 full end-to-end Salesforce Commerce Cloud implementations across multi-brand enterprise environments — architecting unified digital storefronts, integrating backend systems, and driving seamless customer experiences at scale.
Delivered 2 Manhattan Active Omni implementations, transforming order management and fulfillment operations across thousands of store locations — enabling real-time inventory visibility and omnichannel fulfillment at enterprise scale.
Spearheaded 4 fraud platform implementations across major retail and financial environments — reducing chargeback rates, protecting revenue, and building enterprise-grade fraud detection capabilities that scale with transaction volume.
Architected and deployed a unified contact center strategy supporting 8 distinct brands under a single operating model — standardizing agent workflows, technology platforms, and AI-driven tooling to deliver consistent, high-quality customer experiences across 20M customers.
Delivered JPMorgan Chase's first tapeless data protection solution as Global Data Backup Operations Manager — moving the firm away from legacy manual processes to a high-velocity global service model.
Led end-to-end delivery of a new POS and credit processing system across 1,500 Wendy's corporate locations, fundamentally increasing drive-thru speed and transaction throughput chain-wide.
Personal
Star Wars Outlaws companion site featuring an AI-powered chatbot built on the Anthropic Claude API. Deployed on Netlify with custom HTML/CSS/JS — a personal passion project.
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